1. Complaints and returns

First A consumer who has contracted at a distance, may within 30 calendar days to withdraw from it without giving any reason.

a) return is subject only to the products originally sealed, without signs of opening / use

b) the return will be processed within 14 working days of receipt of the parcel

c) returned goods should be sent to the address:


Dąbka 8

30-732 Cracow/Kraków

The consumer has the right to complain about the received product.

In case of complaint, please contact us by e-mail at the address: kontakt@puritans.pl

2. In the message please include:

  • Buyer's data
  • name of the product
  • description of the defect / inconsistency
  • picture of the product(s)

We value positive problem solving, therefore we approach each case individually and always to the benefit of the Customer.

If in doubt, please contact us by phone (12 312 05 54) for more information.